Frequently Asked Questions
Frequently Asked Questions
If you have a question that is not answered here, please feel free to contact us so that our team can guide you in the right direction.
What you need to know in Level 2 Alert- Please Read
The following is our Alert Level 2 plan to keep you and our osteopaths safe.
If you answer ‘YES’ to any of the following questions please DO NOT COME INTO THE CLINIC, contact us first to discuss your options such as Telehealth consultations.
What can you expect from Bodyworx to ensure safe consultations:
We may be asked to pass on contact tracing details to the MOH. If you come to the clinic for an appointment you are consenting to Bodyworx Healthcare Ltd providing personal details to the MOH if requested. Please help us by ensuring your contact details are up to date.
Additional disinfecting measures we are taking:
We appreciate your assistance at this difficult time.
TeleHealth - What is it?
Covid-19 Alert Level 3 Telehealth Consultations Available
As of Tuesday 28th April 2020, New Zealand will enter into Alert Level 3.
Osteopaths are still not permitted to work at Level 3 however we are lobbying with
the Ministry of Health to be able to treat acute/emergency patients at Level 3.
If we do not get necessary approval we will have to wait to Level 2 to be able to treat
patients face to face.
Until we have the go ahead, we are now able to use Telehealth consultations as a
way of providing assistance to our patients. We have also been approved by ACC to complete
initial and follow-up consultations for any ACC related injuries.
Telehealth is the use of telephone and video conferencing technologies to deliver healthcare
services to patients – this will replace a regular face-to-face consultation session. We can
talk you through and show you exercises which will help relieve pain, we can show you techniques to relieve pain in specific areas of the body, breathing exercises
for anxiety and the use of rollers, dynabands etc to assist with releasing symptomatic tissue.
We have strict protocols we need to follow;
Initial Consultation $60.00
Follow Up Consultation $45.00
ACC Consultation surcharge $12.00
All consultation invoices will be emailed and payment is required by direct credit to our bank account.
We will be taking appointments for Friday 24th April 2020 and then each weekday (excluding Monday 27th – Anzac Day).
Jeremy, Karen, Callum, Conner , Kristin and Clive will be available. Their profiles are available on our website.
To book a Telehealth consultation use any of the following;
Email us at email@example.com
Complete a web request from our website www.bodyworxhealthcare.co.nz
Leave a message on our phone which is cleared regularly – 09 6387831.
Please note that if/when we are able to go to Alert Level 3 face to face consultations for acute/emergency patients – the protocol will be to use Telehealth to triage our patients to ensure they meet the criteria for emergency treatment.
Do I need a referral to see an Osteopath?
You do not need a referral to see an osteopath and you can book with us directly. If you have suffered an event or injury that is covered by ACC we can lodge a claim for you.
What shall I bring to my appointment?
If you have any x-rays with or without a report, any test results or scan finding they may help us please bring them along.
What shall I wear?
As osteopaths are hands on practitioners, comfortable loose clothing is helpful as we will usually be moving parts of you body. You can bring shorts or appropriate clothes to change into here.
What else to expect?
We will take a full history on your initial visit and ask you about your problems and symptoms. This includes any medication you are taking and accidents or health issues you have had in the past.
When we perform our assessment we will touch your muscles and move your joints through their normal movements and we will usually cover areas of the body away from your pain or problem as well.
There may be other clinical tests we require that we will organize for you, but we can usually advise you of our findings and make a plan to treat you on the day. Once you understand what we would like to try we will work you through your options and show you what to expect and what we hope to achieve with treatment.
Will treatment hurt?
Osteopathic treatment is targeted at working with the body and helping it recover. We test our treatment as we go making sure we avoid high levels of discomfort.
How long will treatment take?
Our appointments are for 30 minutes. As a rule we expect a lot of problems to be resolved well within 3-5 visits. Sometimes 1-2 visits are all that is required and with more complex or older injuries or conditions we may take longer.
Your osteopath will give you a treatment plan and explain our expectations of what should happen as we go. We will work with you to resolve problems effectively and efficiently.
|ACC Osteopathic Treatment||$63.00|
|Osteopathic Treatment Jeremy King||$110.00|
|ACC Osteopathic Treatment Jeremy King||$78.00|
|Infants and children 5 years and under||$80.00|
Please review our website under FAQs, Level 2 protocol before coming into the clinic.
To book an appointment please email us at firstname.lastname@example.org
or use our web request form on our website www.bodyworxhealthcare.co.nz
or call us on 09 638-7831 and leave a message.
If you had a booking cancelled because of Level 3 we will be contacting you directly to reschedule your appointment.
Many thanks for your support, Bodyworx Healthcare.