FAQs

Frequently Asked Questions

Answers To Common Questions

Helpful information on some commonly asked Osteopathy questions

If you have a question that is not answered here, please feel free to contact us so that our team can guide you in the right direction.

What you need to know in Level 2 Alert- Please Read

The following is our Alert Level 2 plan to keep you and our osteopaths safe.

If you answer ‘YES’ to any of the following questions please DO NOT COME INTO THE CLINIC, contact us first to discuss your options such as Telehealth consultations.

Do you feel unwell with flu like symptoms or respiratory illness?
Have you been in contact with people in the last two weeks who have been unwell?
Have you been tested for COVID-19 or been in contact with people who have been tested for COVID-19?
Are you 70 years of age or over?
I am uncertain about whether or not I should come in?

What can you expect from Bodyworx to ensure safe consultations:

We will be using appropriate PPE gear with masks and latex free gloves.
Only one person will be allowed into the consultation room at a time.
Patients are advised NOT to bring family members to appointments – only where a chaperone is required.
No one will be allowed to sit in the waiting room. Anyone accompanying a patient must wait outside the clinic.
Over 70’s need a risk assessment. A case history will be conducted using Telehealth consultation by either phone or video before making an appointment for treatment.
We will take your history maintaining social distancing and our treatment will be as efficient as possible.
Every patient will be required to wash their hands or use hand sanitiser thoroughly before entering and leaving the clinic.
Any osteopath who exhibits any symptoms of flu, coughing or sneezing will self-isolate at home for 14 days.
We have six car parks available at the clinic. If a car park is not available, please go back and park on the road.
Patients who arrive more than 5 minutes late for their appointment will have to re-schedule their appointment with Reception.

Contact Tracing:

We may be asked to pass on contact tracing details to the MOH. If you come to the clinic for an appointment you are consenting to Bodyworx Healthcare Ltd providing personal details to the MOH if requested. Please help us by ensuring your contact details are up to date.

Additional disinfecting measures we are taking:

All hard surfaces: door handles, treatment tables, desks, tables, chairs will be wiped after consultation.
Eftpos machines will disinfected before and after every patient is treated in the clinic. Please use contactless payment at Reception.
The bathroom will be disinfected after each patient, please only use the bathroom if it is urgent – we will wash the bowel, toilets seat, and basin. Paper towels are to be used in bathrooms and will be disposed of safely and regularly throughout the day.
Towels / linen have been removed from all treatment tables. Hard surfaces will be disinfected after each patient and the pillow and/or pillowcase changed. Our paper towels will continue to be used and disposed of carefully after each patient.

We appreciate your assistance at this difficult time.

TeleHealth - What is it?

Covid-19 Alert Level 3 Telehealth Consultations Available

As of Tuesday 28^th April 2020, New Zealand will enter into Alert Level 3.

Osteopaths are still not permitted to work at Level 3 however we are lobbying with

the Ministry of Health to be able to treat acute/emergency patients at Level 3.

If we do not get necessary approval we will have to wait to Level 2 to be able to treat

patients face to face.

Until we have the go ahead, we are now able to use Telehealth consultations as a

way of providing assistance to our patients. We have also been approved by ACC to complete

initial and follow-up consultations for any ACC related injuries.

Telehealth is the use of telephone and video conferencing technologies to deliver healthcare

services to patients – this will replace a regular face-to-face consultation session. We can

talk you through and show you exercises which will help relieve pain, we can show you techniques to relieve pain in specific areas of the body, breathing exercises

for anxiety and the use of rollers, dynabands etc to assist with releasing symptomatic tissue.

We have strict protocols we need to follow;

Ensure patient privacy by conducting consultations in a private and secure location with either ZOOM or telephone conferencing.
Ensure that all our clinic notes are stored securely, including notes/screenshots and videos.
Follow the guidelines regarding informed consent with both ACC and non ACC patients.
Ensure that patient’s understand what a Telehealth consultation involves and the patient understands the limitations of an osteopathic consultation conducted via Telehealth.

Costs;

Initial Consultation $60.00

Follow Up Consultation $45.00

ACC Consultation surcharge $12.00

All consultation invoices will be emailed and payment is required by direct credit to our bank account.

We will be taking appointments for Friday 24^th April 2020 and then each weekday (excluding Monday 27^th – Anzac Day).

Jeremy, Karen, Callum, Conner , Kristin and Clive will be available. Their profiles are available on our website.

To book a Telehealth consultation use any of the following;

Email us at reception@bodyworxhealthcare.co.nz

Complete a web request from our website www.bodyworxhealthcare.co.nz

Leave a message on our phone which is cleared regularly – 09 6387831.

Please note that if/when we are able to go to Alert Level 3 face to face consultations for acute/emergency patients – the protocol will be to use Telehealth to triage our patients to ensure they meet the criteria for emergency treatment.

Do I need a referral to see an Osteopath?

You do not need a referral to see an osteopath and you can book with us directly. If you have suffered an event or injury that is covered by ACC we can lodge a claim for you.

What shall I bring to my appointment?

If you have any x-rays with or without a report, any test results or scan finding they may help us please bring them along.

What shall I wear?

As osteopaths are hands on practitioners, comfortable loose clothing is helpful as we will usually be moving parts of you body. You can bring shorts or appropriate clothes to change into here.

What else to expect?

We will take a full history on your initial visit and ask you about your problems and symptoms. This includes any medication you are taking and accidents or health issues you have had in the past.

When we perform our assessment we will touch your muscles and move your joints through their normal movements and we will usually cover areas of the body away from your pain or problem as well.

There may be other clinical tests we require that we will organize for you, but we can usually advise you of our findings and make a plan to treat you on the day. Once you understand what we would like to try we will work you through your options and show you what to expect and what we hope to achieve with treatment.

Will treatment hurt?

Osteopathic treatment is targeted at working with the body and helping it recover. We test our treatment as we go making sure we avoid high levels of discomfort.

How long will treatment take?

Our appointments are for 30 minutes. As a rule we expect a lot of problems to be resolved well within 3-5 visits. Sometimes 1-2 visits are all that is required and with more complex or older injuries or conditions we may take longer.

Your osteopath will give you a treatment plan and explain our expectations of what should happen as we go. We will work with you to resolve problems effectively and efficiently.

Treatment costs

Treatment Type	Cost
Standard treatment	$95.00
ACC treatment	$63.00
Infants and children 12 years and under	$80.00

ACC compensation

If you have an accident and you would like osteopathic treatment, you can come directly to the osteopathic clinic. You don’t need a doctors referral before coming to see us for treatment.

ACC helps by paying for part of the cost of each osteopathic treatment, which means you only have to pay $63 (normal price $95) for your subsidized treatment.

Please discuss with your Osteopath whether you are eligible for ACC.